I went to Jeff D after searching for the vehicles online, I was introduced to Bob Whelan after being very politely greeted at the front door. I have purchased many vehicles from several dealers around Chester County and this purchase was going to be my biggest yet, so I was fully prepared to walk away at any moment that I wasn't comfortable with the experience. Bob was so nice, I told him what I wanted to see and after dragging him around the huge lot several times in the 95 degree heat, he never lost patience or showed any frustration. Because my purchase was going to be large I decided to take a day or so to think about it, Bob allowed me the time make my decision without trying to keep me there and make my purchase immediately. Had that happened I would NOT have bought from him, instead he called me the next day to see if I needed any further info or assistance in choosing the right car for me and my budget. Being afraid to purchase a $33,000 problem that someone else got rid of, I instinctively looked at a cheaper vehicle (that I didn't like as much) at no time did Bob pressure me to make the more expensive purchase and talked to me about BOTH vehicles equally; because of this I bought the more expensive vehicle with the piece of mind that it was a good vehicle and not something a salesman was just trying to get a commission on. I also researched the vehicle and found that the asking price was actually $2,000 lower than the KBB!! When I came in to purchase the vehicle I was shocked to find out Bob had actually researched some different payment options and had them prepared which saved me hours of sitting and waiting for the banks and loan companies, it's great that he felt that just because he had to be there all day didn't mean I had to! I will make sure when it comes time for me to purchase my next vehicle I will deal with Bob at Jeff's, had I not had the chance of being directed to him I would not have been comfortable with making my purchase (and would not have). P.S. My biggest fear was going into a dealership alone, as a woman, and not being swindled or being treated as a "dumb woman" who doesn't know a thing about cars (which I don't). I wasn't I was treated as a person making a financial commitment just as a person should be treated. Thanks Bob and Jeff!
We let our customers do the talking for us